Read our frequently asked questions below. If you require additional information please call us on +44 1623 551 800 or email firstname.lastname@example.org
How do I place an order or submit an Enquiry?
To place an order or to submit an enquiry is easy and simple. You can call us on +44 1623 551 800, alternatively, fill out the form on the contact us page or contact us via email email@example.com We look forward to hearing from you.
I don’t have proper drawings for the part I need. Can you help?
Yes, our team of engineers combines industry experience with a detailed knowledge of our products. We can work with you to improve performance, solve problems and save you money by identifying opportunities to use more cost-effective products. Contact us about your requirements and a member of our team will help provide the right solution for you.
Can you provide bespoke designs and parts?
Yes, we can. We have 40+ years of experience in designing and manufacturing metal, plastic and mixed material parts. Our Engineering Design team works with you to find the right design for your application. We cover every aspect from design to the finished product:
A full design service
3D printing of prototypes
Metal parts manufacturing
Plastic parts manufacturing
Mixed material components
Can you hold stock for customers?
We offer a tailor made service to meet our customers' requirements. From standard picking, packaging and relabelling, to bespoke packaging orders. We can provide you with the solution to meet your demands.
Delivery to your customers
Custom picking and packing
Tailor-made packages to suit your needs
National and International delivery networks
How quickly can I receive my parts after placing an order?
If a product is available from stock we can usually dispatch it within 24 hours. However, this may not apply to orders shipped from our Czech Republic warehouse. Please speak to our sales team for detailed information.
We have a vast array of parts available from stock and can source bespoke products for you. If a product is not in stock we will source it, however, lead times can vary and are dependent on the manufacturer.
Can you produce multi-material assemblies?
We work closely with our partners to design, prototype and assemble multi-material assemblies for our customers.
T-Nut machine isn't working properly, can you help?
For customers within the UK, we offer a 6-month warranty with every T-Nut machine that we sell. This includes remote customer support with a visit if necessary. If the warranty has expired, we still offer remote support and carry extensive spares to cover the most common issues. We also offer a free-of-charge service each year for customers who buy their T-Nuts from us in order to keep machines running smoothly.
Emergency callouts are chargeable but we will always react quickly and usually get the machine up and running within a day.
Please note that we cannot offer a support and maintenance package to customers outside of the UK.
Do you ship overseas?
Yes, we ship globally for all customers. For customers outside of the UK, we have warehouses in both the UK and the Czech Republic.
Please note, we are unable to supply private individuals abroad.
Delivery terms, costs and time are dependent on order quantity and size, as well as customer location. Please contact us for more information.
Do you provide CAD files?
Yes, we have hundreds of downloadable CAD files on our website. Please find the downloadable icon next to the part of your choice. If there is no icon please contact us for the CAD file you require.
Which industries do you work with?
As a Fasteners Supplier JET PRESS delivers Engineered Fasteners, Components and Hardware to a very wide range of industry sectors across the globe and have customers in 80 countries around the world.
Our engineering team has expertise in these key industries:
We also supply to many other industries as many of our products and services can be used across a wide range of industries to suit your needs. Whether you require high-quality standard or hybrid parts delivered on time or support with your bespoke project, our expert technical team are here to support you through every step to design, prototype and manufacture your component.
What quality certifications do you hold?
We have achieved ISO9001, ISO14001 and ISO45001. We are currently working towards IATF16949.