--- title: Frequently Asked Questions | JET PRESS description: Frequently asked questions from our customers at JET PRESS. Find out more here or contact a member of our team. --- [![Jetpress](https://info.jetpress.com/hubfs/raw_assets/public/Jet_Press_June2021/images/logo.svg "Jetpress")](https://www.jetpress.com/) - [About Us](https://www.jetpress.com/about-jet-press) - [Products](https://www.jetpress.com/component-and-fastener-products) - [Samples & CAD](https://info.jetpress.com/samples-and-cad-files) - [Industries](https://www.jetpress.com/fasteners-and-component-supplier) - [Our Capabilities](https://www.jetpress.com/jetpress-capabilities) - [News and media](https://www.jetpress.com/news-and-media) - [Case Studies](https://www.jetpress.com/case-studies) - [Contact Us](https://www.jetpress.com/contact-us) ![english](https://info.jetpress.com/hubfs/english.png "English") [![english](https://info.jetpress.com/hubfs/english.png "English")](https://www.jetpress.com/en) [![german](https://info.jetpress.com/hubfs/german.png "German")](https://www.jetpress.com/de) Search - [About Us](https://www.jetpress.com/about-jet-press) - [Products](https://www.jetpress.com/component-and-fastener-products) - [Samples & CAD](https://info.jetpress.com/samples-and-cad-files) - [Industries](https://www.jetpress.com/fasteners-and-component-supplier) - [Our Capabilities](https://www.jetpress.com/jetpress-capabilities) - [News and media](https://www.jetpress.com/news-and-media) - [Case Studies](https://www.jetpress.com/case-studies) - [Contact Us](https://www.jetpress.com/contact-us) - [Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components) - ## Fasteners Please select a product category you wish to browse - - - [Cable Clips and Pipe Clips](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/cable-clips-and-pipe-clips) - [Trim Clips and Panel Clips](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/trim-clips-and-panel-clips) - [Panel Fasteners | Plastic Rivets & Riveting Tools](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/panel-fasteners-plastic-rivets) - [Heyco Clips, Bushings & Plugs](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/heyco-clips-bushings-plugs) - [Hose Connectors, Hose Clamps and Tools](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/hose-connnectors-hose-clamps-and-installation-tools) - [Appliance and Cabinet Fittings](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/appliance-and-cabinet-fittings) - [Bonding Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/bonding-fasteners) - [Cable Management](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/cable-management) - [Fabric Fasteners (Clothing Military and Marine)](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/fabric-fasteners-clothing-military-and-marine) - - [Nylon Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/nylon-fasteners) - [Panel Mounting Clip Systems - Fastmount](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/panel-mounting-clip-systems-fastmount) - [Plugs and Caps](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/plugs-and-caps) - [Threaded Fasteners and Push-On Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/threaded-fasteners-and-push-on-fasteners) - [Teconnex Stainless Steel Band Clamps](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/teconnex-stainless-steel-band-clamps) - [Solar and Renewables Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/solar-and-renewables-fasteners) - [Security Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/security-fasteners) - [TRW Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/trw-fasteners) - [ZlideOn Zip Repair](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/zlideon-zip-repair) - [Industrial Hardware](https://www.jetpress.com/component-and-fastener-products/industrial-hardware) - ## Industrial Hardware Please select a product category you wish to browse - - - [Gas Struts and Cam-Stays](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/gas-struts-and-cam-stays) - [Camloc Quick Release Fasteners, Latches and Keensert® Solid Inserts](https://info.jetpress.com/camloc-quick-release-fasteners-latches-keenserts) - [Knobs and Handles](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/knobs-and-handles) - [Latches, Catches and Locks](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/latches-catches-and-locks) - [Security Locks and Locking Systems](https://www.jetpress.com/component-and-fastener-products/security-products/locks-and-locking-systems) - [Castors, Wheels & Stems](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/castors-wheels-and-stems) - [Equipment Support Systems](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/equipment-support-systems) - [Threaded Tube Inserts](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/threaded-tube-inserts) - - [Hardware Hinges](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/hinges) - [Index and Cam Plungers](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/index-and-cam-plungers) - [Machine Levelling Feet](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/machine-levelling-feet) - [Bi-Fix Quarter Turn Fasteners](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/bi-fix-quarter-turn-fasteners) - [Air Ventilation Grille Covers](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/air-ventilation-grille-covers) - [Heating and Renewables](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/heating-and-renewables) - [Miscellaneous Hardware](https://www.jetpress.com/component-and-fastener-products/industrial-hardware/miscellaneous-hardware) - [Furniture Fasteners and Components](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components) - ## Furniture Fasteners and Components Please select a product category you wish to browse - - - [Drawer Runners](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/drawer-runners) - [Insert Nuts](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/insert-nuts) - [Drawer Slides by Accuride](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/drawer-slides-by-accuride) - [T-Nuts & T Nut Insertion Machines](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/t-nuts-t-nut-insertion-machines) - [Weld Nuts](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/weld-nuts) - [Knock Down Connecting Fittings](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/knock-down-connecting-fittings) - [Furniture Bolts, Caps and Screws](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/furniture-bolts-caps-and-screws) - [Bed Fittings and Accessories](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/bed-fittings-and-accessories) - [Cabinet Fittings](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/cabinet-fittings-and-components) - - [Hinges, Mounting Plates and Dampers](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/hinges-mounting-plates-and-dampers) - [Cable Management Ports and Hole Plugs](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/cable-management-ports-and-hole-plugs) - [Hooded Castors and Pedestal Roller Castors](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/hooded-castors) - [Levelling Feet](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/levelling-feet) - [Tube Inserts](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/tube-inserts) - [Upholstery Fasteners](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/upholstery-fasteners) - [Kitting & Packaging](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components/kitting-packaging) - [Kitchen, Bedroom and Bathroom Products](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products) - ## Kitchen, Bedroom and Bathroom Products Please select a product category you wish to browse - - - [Furniture Components](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products/furniture-components) - [Pocket Door Systems](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products/pocket-door-systems) - [LED LIGHTING](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products/led-lighting) - - [DOOR HANDLES AND KNOBS](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products/door-handles-and-knobs) - [BEDROOM STORAGE SOLUTIONS](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products/bedroom-storage-solutions) - [Online KBB Catalogue](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products/online-kbb-catalogue) - [Security Products](https://www.jetpress.com/component-and-fastener-products/security-products) - ## Security Products Please select a product category you wish to browse - - - [Security Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components/security-fasteners) - [Security Bags](https://www.jetpress.com/component-and-fastener-products/security-products/security-bags) - [Security Seals](https://www.jetpress.com/component-and-fastener-products/security-products/security-seals) - [Security Labels and Security Packaging Tape](https://www.jetpress.com/component-and-fastener-products/security-products/security-labels-and-security-packaging-tape) - - [Asset Labels](https://www.jetpress.com/component-and-fastener-products/security-products/asset-labels) - [C-TPAT](https://www.jetpress.com/component-and-fastener-products/security-products/c-tpat) - [Lowe and Fletcher Locking Systems](https://www.jetpress.com/component-and-fastener-products/security-products/loewe-and-fletcher-locking-systems) PRODUCTS PRODUCT CATEGORIES - [Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components) - [Industrial Hardware](https://www.jetpress.com/component-and-fastener-products/industrial-hardware) - [Furniture Fasteners and Components](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components) - [Kitchen, Bedroom and Bathroom KBB Products](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products) - [Security Products](https://www.jetpress.com/component-and-fastener-products/security-products) Search - [Home](https://www.jetpress.com/) - [Industries](https://www.jetpress.com/fasteners-and-component-supplier) - [Services](https://www.jetpress.com/services) - [News and media](https://www.jetpress.com/news-and-media) - [Case Studies](https://www.jetpress.com/case-studies) - [Testimonials](https://www.jetpress.com/testimonials) - [Contact Us](https://www.jetpress.com/contact-us) - [Brands](https://www.jetpress.com/fastener-and-component-brands) - [About Us](https://www.jetpress.com/about-jet-press) - [Samples](https://info.jetpress.com/free-samples) - [Video Archive](https://www.jetpress.com/news-and-media/video-archive) - [Frequently Asked Questions](https://info.jetpress.com/frequently-asked-questions) - [Downloads](https://www.jetpress.com/downloads) Contact us [+44 1623 551 800](tel:+441623551800) [mailto:webenquiries@jetpress.com](mailto:webenquiries@jetpress.com) ![Frequently Asked Questions at JET PRESS](https://info.jetpress.com/hubfs/Copy%20of%20Special%20Sale.png "Frequently Asked Questions at JET PRESS") # Frequently asked questions from our customers Read our frequently asked questions below. If you require additional information please call us on +44 1623 551 800 or email [webenquiries@jetpress.com](mailto:webenquiries@jetpress.com) ##### How do I place an order or submit an Enquiry? To place an order or to submit an enquiry is easy and simple. You can call us on **+44 1623 551 800,** alternatively, fill out the form on the contact us page or contact us via email at[webenquiries@jetpress.com](mailto:webenquiries@jetpress.com) We look forward to hearing from you.  ##### I don’t have proper drawings for the part I need. Can you help? Yes, our team of engineers combines industry experience with a detailed knowledge of our products. We can work with you to improve performance, solve problems and save you money by identifying opportunities to use more cost-effective products. [Contact us](https://www.jetpress.com/contact-us) about your requirements and a member of our team will help provide the right solution for you. ##### Can you provide bespoke designs and parts? Yes, we can. We have 40+ years of experience in designing and manufacturing metal, plastic and mixed material parts. Our Engineering Design team works with you to find the right design for your application. We cover every aspect from design to the finished product: - A full design service - 3D printing of prototypes - Metal prototyping - Metal parts manufacturing - Plastic parts manufacturing - Mixed material components ##### Can you hold stock for customers? We offer a tailor made service to meet our customers' requirements. From standard picking, packaging and relabelling, to bespoke packaging orders. We can provide you with the solution to meet your demands.  We offer: - Warehousing services - Delivery to your customers - Custom picking and packing - Full traceability - Tailor-made packages to suit your needs - National and International delivery networks ##### How quickly can I receive my parts after placing an order? If a product is available from stock we can usually dispatch it within 24 hours. However, this may not apply to orders shipped from our Czech Republic warehouse. Please speak to our sales team for detailed information. We have a vast array of parts available from stock and can source bespoke products for you. If a product is not in stock we will source it, however, lead times can vary and are dependent on the manufacturer.   ##### Can you produce multi-material assemblies? We work closely with our partners to design, prototype and assemble multi-material assemblies for our customers. ##### T-Nut machine isn't working properly, can you help? For customers within the UK, we offer a 6-month warranty with every T-Nut machine that we sell. This includes remote customer support with a visit if necessary. If the warranty has expired, we still offer remote support and carry extensive spares to cover the most common issues. We also offer a free-of-charge service each year for customers who buy their T-Nuts from us in order to keep machines running smoothly.  Emergency callouts are chargeable but we will always react quickly and usually get the machine up and running within a day. **Please note that we cannot offer a support and maintenance package to customers outside of the UK.** ##### Do you ship overseas? Yes, we ship globally for all customers. For customers outside of the UK, we have warehouses in both the UK and the Czech Republic.  Please note, we are unable to supply private individuals abroad. Delivery terms, costs and time are dependent on order quantity and size, as well as customer location. Please **[contact us](https://www.jetpress.com/contact-us)** for more information. ##### Do you provide CAD files? Yes, we have hundreds of downloadable CAD files on our website. Please find the downloadable icon next to the part of your choice. If there is no icon please [contact us](https://www.jetpress.com/contact-us) for the CAD file you require.   ##### Which industries do you work with? As a Fasteners Supplier JET PRESS delivers Engineered Fasteners, Components and Hardware to a very wide range of industry sectors across the globe and have customers in 80 countries around the world.  Our engineering team has expertise in these key industries: - [Automotive](https://info.jetpress.com/automotive-fasteners-and-components-supplier?hsLang=en) - [Industrial](https://info.jetpress.com/industrial-fastener-and-component-solutions?hsLang=en) - [Agriculture & Construction](https://info.jetpress.com/agriculture-construction?hsLang=en) - [Hydrogen Engines](https://info.jetpress.com/fasteners-components-for-hydrogen-engines-expert-solutions?hsLang=en) - [Furniture](https://info.jetpress.com/furniture-fastener-and-component-experts?hsLang=en) - [Medical](https://info.jetpress.com/fastener-solutions-for-the-medical-industry?hsLang=en) - [Military, Defence & Security](https://info.jetpress.com/military-defence-and-security-engineered-solutions-jet-press?hsLang=en) - [Rail](https://info.jetpress.com/fastener-component-solutions-for-the-rail-industry?hsLang=en) - [EV Charging](https://info.jetpress.com/ev-charging-fastener-and-component-solutions?hsLang=en) - [Aircraft Interiors](https://info.jetpress.com/aircraft-interior-fasteners-hardware-solutions-jet-press?hsLang=en) - [Renewables](https://info.jetpress.com/renewables?hsLang=en) We also supply to many other industries as many of our products and services can be used across a wide range of industries to suit your needs. Whether you require high-quality standard or hybrid parts delivered on time or support with your bespoke project, our expert technical team are here to support you through every step to design, prototype and manufacture your component. ##### What quality certifications do you hold? We have achieved [ISO9001](https://info.jetpress.com/hubfs/Jet%20Press%20Std%20documents/ISO9001.pdf?hsLang=en), [ISO14001](https://info.jetpress.com/hubfs/Jet%20Press%20Std%20documents/ISO14001.pdf?hsLang=en) and [ISO45001](https://info.jetpress.com/hubfs/ISO45001.pdf?hsLang=en).  For further information view our [Quality](https://info.jetpress.com/quality-and-certificates?hsLang=en) page. ##### Where are you located? **JET PRESS Ltd Head Office & UK Warehouse** Nunn Close, Huthwaite Nottinghamshire, NG17 2HW, UK **JET PRESS Shirebrook (Plastic Injection Moulding)** Kingfisher House, Portland Road, Shirebrook, Mansfield NG20 8TY, UK **EU Distribution Warehouse** Segro Logistics Park Prague (hala C), Archeologicka 1382 Hostivice 25301 Czech Republic ##### Is there a minimum order quantity? The minimum order quantity of our products is dependent on the part or parts you wish to purchase. Please [contact us](https://www.jetpress.com/contact-us) for more information. If you are located in the UK and would like to place an order online for smaller quantities please visit our sister company, [Components Direct](https://www.components-direct.com/).  ##### Do you supply private individuals If you are a private individual, please contact our sister company Components Direct at [www.components-direct.com](http://www.components-direct.com), tel 01623 788 400 or email  [webenquiries@comdir.co.uk](mailto:webenquiries@comdir.co.uk) --- ## Contact us   [![Jetpress](https://info.jetpress.com/hubfs/raw_assets/public/Jet_Press_June2021/images/logo-w.svg "Jetpress")](https://www.jetpress.com/) ### Newsletter sign up ## [Contact Us](https://www.jetpress.com/contact-us) [T.+44 1623 551 800](tel:+441623551800) [E.webenquiries@jetpress.com](mailto:webenquiries@jetpress.com) [\> UK](https://www.jetpress.com/contact-us?o=1) [\> Germany](https://www.jetpress.com/contact-us?o=5) --- ### General - [About Us](https://www.jetpress.com/about-jet-press) - [Careers](https://www.jetpress.com/about-jet-press/careers-at-jet-press) - [News and media](https://www.jetpress.com/news-and-media) - [Contact Us](https://www.jetpress.com/contact-us) ### [Products](https://www.jetpress.com/component-and-fastener-products) - [Fasteners](https://www.jetpress.com/component-and-fastener-products/fasteners-and-components) - [Access Hardware](https://www.jetpress.com/component-and-fastener-products/access-hardware) - [Industrial Hardware](https://www.jetpress.com/component-and-fastener-products/industrial-hardware) - [Furniture Fasteners and Components](https://www.jetpress.com/component-and-fastener-products/furniture-fasteners-and-components) - [Kitchen, Bedroom and Bathroom KBB Products](https://www.jetpress.com/component-and-fastener-products/kitchen-bedroom-and-bathroom-kbb-products) - [Security Products](https://www.jetpress.com/component-and-fastener-products/security-products) ### [Services](https://www.jetpress.com/services) - [Bespoke Development](https://www.jetpress.com/services/bespoke-fasteners-and-components) - [Specialist Engineers](https://www.jetpress.com/services/engineered-fasteners) - [Warehousing](https://www.jetpress.com/services/fastener-and-component-warehousing) - [Consignment stock](https://www.jetpress.com/services/fastener-and-component-stock-management) - [Special Packaging](https://www.jetpress.com/services/fastener-and-component-packaging) - [Kits and Assemblies](https://www.jetpress.com/services/fasteners-and-components-kit-assembly) - [Global Sourcing](https://www.jetpress.com/services/global-fasteners-and-component-sourcing) - [Special Materials](https://www.jetpress.com/services/specialist-fasteners-and-components) - [Samples](https://www.jetpress.com/services/component-samples-and-fastener-samples) ### [Terms](https://www.jetpress.com/terms-of-use) - [Terms of use](https://www.jetpress.com/terms-of-use) - [Terms of sale](https://www.jetpress.com/terms-of-sale) - [Privacy and Cookie Policy](https://www.jetpress.com/privacy-and-cookie-policy) - [Environment](https://www.jetpress.com/about-jet-press/environmental-policy) © COPYRIGHT JET PRESS 2026 [**\>** Order on-line at **Components Direct**, part of the JET PRESS Group **Components Direct**](https://www.comdir.co.uk/) Back To Top